Sixteen years of practice have given us a delivery methodology we trust. It is documented, repeatable and accountable — and it is what we mean when we say turnkey.
02 / Principles
The principles underneath the method. They survive every project, every brand cycle, every team change.
The systems serve the building, not the other way round. We work to the architect's intent and elevate it; we do not impose our discipline over it.
Every loop, every panel, every controller is sized for the load and use-pattern the building will have three years after handover, not on launch day.
Where the project crosses three or more disciplines, we deliver as a single integrated contractor. The seams between disciplines become our problem, not yours.
Response times in writing. Test plans in writing. Brief in writing. Brand choices in writing. We do not rely on memory or relationships to resolve disputes that should never have arisen.
Ninety-plus brand ecosystems, vendor-neutral specifications. Our compensation is unaffected by the brand we recommend; the recommendation follows the project.
AMC is the practice that distinguishes serious systems integration from project-by-project installation. Every system we hand over is enrolled, calendared and answerable.
· Design earns the premium
03 / The work, end-to-end
I
45–90 minutes
A serious project begins with a serious conversation. We meet — at our Lachit Nagar office, at your site, or by video — and we listen first. The questions we ask early are the ones that decide everything afterwards: who will use the building, when, in what mood, against what brief from your architect, against what operational reality your facilities team will be expected to maintain.
We do not present a slide deck on the first call. We take notes. By the end of the meeting we will have a working sense of the brief, the budget envelope, the architectural constraints, the timeline, and whether what you are asking for is actually what you need.
II
5–10 working days
From the first conversation, we write a one-document brief: scope, constraints, success criteria, risks, exclusions and the budget envelope you have agreed. The document goes to you for review and amendment. It sits underneath every subsequent decision and protects both of us from the slow drift that turns reasonable projects into unreasonable ones.
If the brief is clear, the work that follows is fast. If the brief is unclear, we will say so before we sign anything. We will not chase a budget against a moving target.
III
3–8 weeks
Design is where the project earns its premium. We produce a complete engineering pack — architectural-coordination drawings, single-line diagrams, panel and rack layouts, cable schedules, controller programming pseudo-code, acoustic and lighting calculations, BMS points lists, surveillance and storage calculations, written cause-and-effect matrices for life-safety. We attend the architect's coordination meetings as a discipline lead, not a vendor.
Every system is designed to the longest meeting, the largest event, the loudest film, the worst-case fire — and then tuned to feel effortless against that ceiling for everyday use. We design for the building as it will exist in year three, not on launch day.
IV
Concurrent with engineering
We work across ninety-plus manufacturer ecosystems selected by project fit, availability and client requirements. Procurement runs through our central desk in Guwahati; international shipments are routed through Jebel Ali (Dubai) customs into the destination market. We coordinate factory lead times, cross-border customs and last-mile freight against the architect's commissioning calendar so the build never stops waiting on us.
Brand selection follows the project, never the other way round. Our compensation is unaffected by which brand we recommend. Where two brands are equally suitable, we will say so and let you choose; where one is decisively right, we will recommend it and explain why, in writing.
V
Project dependent
Installation is staged against your civil contractor's calendar. Our cable-pull engineers, panel-build technicians, network technicians and AV riggers work to a published shop-drawing schedule, with site supervision by a named project lead who is on-site daily during active phases and whose number you have. We label, document and photograph every installation against the as-built drawing pack — the document that will protect your maintenance team five years from now when somebody needs to find a specific termination.
VI
1–4 weeks
Commissioning is where the system is born. We test against a written test plan with documented pass criteria for every device, every cause-and-effect link, every interlock, every redundancy path. We calibrate cinema rooms with measurement microphones, balance audio chains to reference, run live fire-cause-and-effect drills, and stress-test the network against year-three load. The commissioning report is signed by our project lead and your representative; it is the document you will hold us to.
VII
Day one and forever after
Handover is not a relief; it is a transition. We deliver a documentation pack — as-built drawings, panel and rack labelling schedules, controller configuration files, calibration reports, software-licence registers, AMC enrolment and an operations manual written for the people who will actually use the system. We train your team on-site, with follow-up sessions scheduled in the first quarter.
Every install we hand over is enrolled, by default, into a documented support programme. Calendars for preventive checks. Response targets in writing. Spares held in our Lachit Nagar office for active deployments. Firmware-and-config baselines stored offline so we can recover any controller from a clean slate. After handover is when integration begins.
03b / Commissioning, in detail
Commissioning is where a system becomes a building. Below: the workflow we run on every project, in some shape — abbreviated for residential, full-fat for healthcare and civic.
Written test plan
Every device, every link, every cause-and-effect path is listed before a single test runs. Pass criteria are written. The plan is signed by our project lead and your representative at the start, not after.
Measured, not estimated
Acoustic chains tuned with calibrated microphones to a published RT60 and SPL target. Network paths verified with packet capture. Fire cause-and-effect drilled live, not in simulation.
The signed report
Closes commissioning. Names the engineer, names the witness, lists every test, records every pass and (where relevant) every documented deviation. It is the document the client holds us to.
03b2 / Handover pack
Handover is a documented transfer, not a relief. The pack below is what the operations team gets — in paper and in offline backup — so the building can be run, audited and changed without us in the room.
Single-line diagrams, panel and rack layouts, cable schedules, audio and lighting plots. Both PDF and source CAD.
Every termination labelled, every patch panel cross-referenced. The document a facilities team uses to find a fault in year three.
Offline backups of every controller — Rako, Fibaro, KNX, AMX, BSS, BMS — held in our Lachit Nagar office and shared with the client's IT lead.
Acoustic tuning, SPL targets, RT60 measurements, network performance baselines. Issued with the engineer's name.
Every licence, its owner, its renewal date, its support contact. Tracked through the AMC programme.
Written for the people who will use the system — not for the auditor that signed the contract. Plain language, screenshots, photographs.
Calendar of preventive checks, written response targets, spares list, escalation contacts, agreed scope.
On-site training delivered for the operations team; follow-up sessions scheduled within the first quarter; attendance recorded.
Every manufacturer used on the project, with model numbers, firmware versions and the source of supply on the date of install.
The pack travels with every project. Where AMC scope is agreed, it stays in active maintenance; where it is not, it is the artefact that lets a future engineer pick the work up cold.
/ Lifecycle continuity
The seven delivery stages above end at handover. The six lifecycle phases below begin there — and continue, where AMC or service scope is agreed, for as long as the building runs. Same engineer, same drawings, same spares plan.
01 · 2–6 weeks
Site walkthrough, owner workshop, brand-standard alignment, climate and infrastructure realities surfaced. The output is a brief that the architect, owner and integration team can build against without surprises.
Outcome
Property brief signed off
02 · 6–14 weeks
Architectural drawing co-ordination, BOQ, signal-flow diagrams, single-line drawings, rack layouts, NBC submission. Engineering-quality drawings, not sales sketches — every cable run is accounted for.
Outcome
GFC drawings issued
03 · 8–20 weeks
First-fix cabling, second-fix terminations, equipment delivery, rack-build, software programming. Procurement, logistics and site labour all run against the GFC drawings — variation only through formal change-orders.
Outcome
Systems integrated on site
04 · 2–6 weeks
Functional testing, calibration (HAA Level 1 for audio, DALI commissioning for lighting), training, defect-resolution period, formal handover and signed acceptance certificate. The handover document set is the foundation for AMC.
Outcome
System accepted, AMC starts
05 · Continuous
Preventive maintenance visits per AMC tier (quarterly/monthly/weekly), spares inventory, escalation desk, software updates, periodic calibration, performance benchmarking. AMC continuity is what protects the design intent through the operational life.
Outcome
System running to its design service targets
06 · Every 4–7 years
Mid-life refresh — display generation upgrades, software platform migration, BMS controller renewal, acoustic re-tune, cabling extension. Planned proactively from the AMC observation log, not as a panic-replacement.
Outcome
Mid-life upgrade plan executed
Same engineer
From design through AMC
The engineer who commissioned the system stays on the AMC roster — institutional memory is the asset.
Same drawings
Handover docs become living docs
Every AMC visit updates the as-built — what changed, what failed, what was replaced — so the drawings reflect reality.
Same spares
Stocked, not sourced
Critical-path spares are inventoried per project — same-day swap, not next-week procurement.
· One accountable hand
Design, procurement, installation, commissioning, AMC — single contract, single project lead, single point of accountability across the disciplines.
Working with an architect or consultant? See how we coordinate
04 / On timeline
A residential automation project of moderate complexity takes six to ten weeks of design and engineering before the first cable is pulled. A commercial fit-out runs eight to fourteen weeks. A turnkey hospitality or healthcare project, twelve to twenty-four. We will not compress these to win a contract. We will tell you the realistic timeline at the brief stage and we will hold to it; if anything changes, we will write to you.
05 / Begin
We will write back with a considered first reading and the stage-by-stage timeline this project would actually need.
