AMC & Lifecycle Support.
After handover is when integration begins.

A TechnoGuru AMC includes preventive maintenance, written response SLAs, a deployment-specific spares pool, offline firmware-and-config baselines and a single named engineer accountable for the relationship. Documented preventive-maintenance schedule (quarterly inspections at minimum, more frequent for critical systems), defined response and resolution SLAs in writing, a spares pool held against your specific deployment, firmware and configuration baselines stored offline, and a single point of accountability whose name and number sit in your ops folder. Quarterly health-check reports go to whoever you designate.

AMC fees are typically 6–10% of original installed value annually for active systems and 8–12% for specialist systems, sized to response SLAs and parts inclusion. Annual fee is typically 6–10% of original installed value for active systems (CCTV, fire alarm, BMS, automation), 8–12% for specialist systems (Rako, addressable fire panels, hospital nurse-call). The rate depends on response-target tightness, after-hours coverage, parts inclusion and the number of separate disciplines under one umbrella contract.

Yes — we AMC inherited systems on most platforms we have factory-trained engineers for, starting with a paid audit and a written stabilisation plan. For most platforms we have factory-trained engineers on. Inheritance always begins with a paid audit so we document the baseline state, identify systems that need stabilisation before they fail, and quote the AMC against verified condition rather than wishful estimate. We will not take on inherited systems we cannot service safely.

Within Guwahati metro, average response is under four working hours, with 24/7 critical-system on-call available under premium AMC; targets are written into the contract. Average response under four working hours, with critical-system on-call available 24/7 for specific sites under premium AMC. Outside Guwahati, response is structured around scheduled rotations through the city plus emergency mobilisation where the criticality justifies it. Targets are written into the contract, not promised verbally.

Firmware updates are managed through versioned offline baselines tested before being pushed to your site, so recovery from a bad update is hours not days. Our offline baseline system. Every active installation has its current configuration and firmware versions captured to encrypted, versioned storage on our infrastructure. Updates are tested against this baseline before being pushed to your site. If anything goes wrong, recovery is hours not days because the working configuration is always retrievable.

No — end-of-life is a planned conversation flagged 18–24 months ahead, with staged migration paths that preserve as much existing investment as possible. End-of-life is a planned conversation, not a forced one. We typically flag a system 18–24 months ahead of its manufacturer EOL, with a written lifecycle plan offering staged migration paths — controller swap with retained field devices, head-end upgrade with retained controllers, or complete replacement where the architecture has changed. The right answer is the one that preserves the most existing investment while moving the platform forward.

Yes — premium AMC tiers add 24/7 on-call for nominated critical systems (hospital nurse-call, hotel guest-room control, mission-critical UPS) with the premium documented up-front. For critical systems we recommend it. Standard AMC covers business-hours response with a written SLA. Premium tiers add 24/7 on-call for nominated critical systems (hospital nurse-call, hotel guest-room control, mission-critical UPS, airport-grade ELV). The premium is documented up-front so the operations team knows exactly what coverage they have purchased and what falls outside it.

No — routine preventive visits and reactive within-scope visits are included in the AMC fee; out-of-scope work is quoted in writing before any work begins. Routine preventive visits per the calendar are included in the AMC fee. Reactive visits for issues within scope are included. Out-of-scope work — additions, design changes, third-party-induced faults, environmental damage — is quoted before any work begins. The principle is that the client never receives an AMC invoice that surprises them; everything billable is agreed in writing first.