Lifecycle Support & AMC.
Support that begins after handover.

A TechnoGuru AMC includes preventive maintenance, written response targets, a deployment-specific spares pool, offline firmware-and-config baselines and a single named engineer accountable for the relationship. Documented preventive-maintenance schedule (quarterly inspections at minimum, more frequent for critical systems), defined response and resolution targets in writing, a spares pool held against your specific deployment, firmware and configuration baselines stored offline, and a single point of accountability whose name and number sit in your ops folder. Quarterly health-check reports go to whoever you designate.

AMC scope is sized to the systems and support expectations, not published as a fixed band. Specialist systems (Rako, addressable fire panels, hospital nurse-call) carry a heavier programme than standard active systems (CCTV, fire alarm, BMS, automation). What it costs depends on response-target tightness, after-hours coverage, parts inclusion and the number of separate disciplines under one umbrella contract — share your asset list for a written AMC estimate after review.

Yes — we AMC inherited systems on most platforms we have factory-trained engineers for, starting with a paid audit and a written stabilisation plan. For most platforms we have factory-trained engineers on. Inheritance always begins with a paid audit so we document the baseline state, identify systems that need stabilisation before they fail, and quote the AMC against verified condition rather than wishful estimate. We will not take on inherited systems we cannot service safely.

Within Guwahati metro, response targets are documented in the AMC scope, with critical-system escalation available under premium AMC. For specific sites under premium AMC, critical-system support windows are defined in the service scope. Outside Guwahati, response is structured around scheduled rotations through the city plus emergency mobilisation where the criticality justifies it. Response targets are documented in the AMC scope, not promised verbally.

Firmware updates are managed through versioned offline baselines tested before being pushed to your site, so recovery from a bad update is hours not days. Our offline baseline system. Every active installation has its current configuration and firmware versions captured to encrypted, versioned storage on our infrastructure. Updates are tested against this baseline before being pushed to your site. If anything goes wrong, recovery is hours not days because the working configuration is always retrievable.

No — end-of-life is a planned conversation flagged 18–24 months ahead, with staged migration paths that preserve as much existing investment as possible. End-of-life is a planned conversation, not a forced one. We typically flag a system 18–24 months ahead of its manufacturer EOL, with a written lifecycle plan offering staged migration paths — controller swap with retained field devices, head-end upgrade with retained controllers, or complete replacement where the architecture has changed. The right answer is the one that preserves the most existing investment while moving the platform forward.

Yes — premium AMC tiers add contracted critical-hours support for nominated critical systems (hospital nurse-call, hotel guest-room control, mission-critical UPS) with the premium documented up-front. For critical systems we recommend it. Standard AMC covers business-hours response with the response targets documented in the AMC scope. Premium tiers define support windows for nominated critical systems (hospital nurse-call, hotel guest-room control, mission-critical UPS, airport-grade ELV). The premium is documented up-front so the operations team knows exactly what coverage they have purchased and what falls outside it.

No — routine preventive visits and reactive within-scope visits are included in the AMC fee; out-of-scope work is quoted in writing before any work begins. Routine preventive visits per the calendar are included in the AMC fee. Reactive visits for issues within scope are included. Out-of-scope work — additions, design changes, third-party-induced faults, environmental damage — is quoted before any work begins. The principle is that the client never receives an AMC invoice that surprises them; everything billable is agreed in writing first.