/ Entities · compliance framework
ISO 10002:2018 Customer Satisfaction.
Also known as · ISO 10002 · ISO 10002:2018
Quality-management complaints-handling standard. Drives the customer-satisfaction discipline behind our AMC contracts and live-site escalation paths.
- Entity kind
- compliance framework
- Relevance
- 80 / 100
- Authority
- 100 / 100
- Aliases
- ISO 10002 · ISO 10002:2018
/ Engineering meaning
What it is and where it sits
Quality-management complaints-handling standard. Drives the customer-satisfaction discipline behind our AMC contracts and live-site escalation paths.
Tags · iso · amc · framework
Semantic similarity
Similar entities in the graph
Similarity 3
ISO 9001:2015 QMS
Internationally-recognised quality-management-system standard. Drives the documentation, change-control and review rhythm behind every TechnoGuru engagement.
Similarity 2
Preventive Maintenance Rhythm
Scheduled checks against a documented baseline — filter cycles, firmware refresh, configuration backup, simulated cause-and-effect drills and a small parts pool held against the deployment's specific SKU set.
Similarity 2
AMC Tier Model (Bronze · Silver · Gold · Mission-Critical)
Four-tier AMC framework — Bronze (annual PM), Silver (quarterly PM + remote diagnostics), Gold (monthly PM + 24h response), Mission-Critical (24×7 with sub-4h response and on-site spares).
· Engineering entity · compliance framework