/ Entities · compliance framework
ISO 10002:2018 Customer Satisfaction.
Also known as · ISO 10002 · ISO 10002:2018
Quality-management complaints-handling standard. Drives the customer-satisfaction discipline behind our AMC contracts and live-site escalation paths.
- Entity kind
- compliance framework
- Relevance
- 80 / 100
- Authority
- 100 / 100
- Aliases
- ISO 10002 · ISO 10002:2018
/ Engineering meaning
What it is and where it sits
Quality-management complaints-handling standard. Drives the customer-satisfaction discipline behind our AMC contracts and live-site escalation paths.
Tags · iso · amc · framework
Semantic similarity
Similar entities in the graph
Similarity 3
ISO 9001:2015 QMS
Internationally-recognised quality-management-system standard. Drives the documentation, change-control and review rhythm behind every TechnoGuru engagement.
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Preventive Maintenance Rhythm
Scheduled checks against a documented baseline — filter cycles, firmware refresh, configuration backup, simulated cause-and-effect drills and a small parts pool held against the deployment's specific SKU set.
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AMC Tier Model (Bronze · Silver · Gold · Mission-Critical)
Four-tier AMC framework — Bronze (annual PM), Silver (quarterly PM + remote diagnostics), Gold (monthly PM + documented support windows), Mission-Critical (contracted critical-hours support with on-site spares).
Similarity 2
Configuration Baseline Discipline
Every controller (UPS, fire panel, BMS, IP-PBX, Wi-Fi, audio DSP, lighting) has its configuration baseline exported offline at handover and re-exported after every firmware refresh — any controller is recoverable from a clean slate within the same business day.
· Engineering entity · compliance framework